Service Engineering Director

As Service Engineering Director, you will need a strategic outlook, analytical mindset, and business acumen to understand our customers’ needs and develop proactive/prescriptive capabilities that deliver greater asset uptime and operational efficiency. This role requires a technical understanding of medical imaging systems (emphasis on CT/MRI), collaboration with customers, direct leadership of Service Engineering team and partnering with engineering to test ideas and build functionality.

Responsibilities

• Lead Service Engineering team in the creation, validation and maintenance of alerts and error events from connected systems and sensors
• Provide subject matter expertise (SME) on medical imaging device technology – reliability, key components, problem types/failure modes etc. to guide discovery and rules development
• Validate alert efficacy and penetration across Manufacturer, Modality and Model installed base
• Collaborate with Customers, Engineering teams (particularly ML group) to deliver improved failure prediction models and service efficiency
• Continually assess market needs, competitive functionality and product outcomes
• Lead and inspire – Define priorities and make tradeoffs based on customer requirements, QA/testing and competitive positioning
• Reporting on departmental actions, product quality, and future developments with leadership and Board members
• Influence senior leadership to develop strategic partnerships, affect policy/regulations and investments in key technologies

About You

• 10+ years’ experience in Field Service, Service Engineering of Medical Imaging systems
• Quality and process management mindset to maintain and support a QMS system
• Deep understanding and perspective on delivering solutions which can reduce unplanned downtime, FTFR and MTTR for medical systems; ideal domain knowledge of CT/MRI failure modes.
• Strong communicator and influencer to drive change both inside Glassbeam and with customers
• Strong problem-solving and leadership skills to drive rules creation process and direct reports
• Excellent project management skills to guide alignment and execution across groups
• Equally comfortable working with customers, sales, and engineering to listen and lead projects or conversations
• Acumen for turning complex problems into actionable plans

Benefits

• Premium Health/Dental/Vision insurance
• 401(k) plan
• Paid time off

About Us

Glassbeam is a pioneer in predictive analytics for medical devices. Our solutions enable improved uptime, utilization, and productivity by providing actionable insights. Glassbeam’s cloud-based platform incorporates proprietary analytics and workflow to achieve tangible outcomes for organizations such as Canon Medical Systems USA, MultiCare Health System, Stanford, New York-Presbyterian, Brown’s Medical Imaging, and Agiliti Health. For more information, visit www.glassbeam.com.

We value trust, teamwork, and transparency, and are dedicated to promoting diversity and equity in the workforce through inclusive hiring practices.